Returns & Exchanges

At Aquascape, we want your home sanctuary to be perfect, which is why we offer a 30-day return window for all unused water features and decor items. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return.

• 2.
  Prepare Your Package

  Carefully repack your items in their original packaging, ensuring all components and manuals are included to prevent damage during transit.

• 3.
  Ship It Back

  Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned items, we will issue a full refund to your original payment method within 5 to 7 business days.